RICOH IDS - Innovative Document Solutions for printing, copying, scanning, document management, document security and data extraction

There’s a great feeling that comes with figuring out a simple way to make a hard task easy. That’s the feeling RICOH IDS has worked to create for Bay businesses big and small every day since the company launched in 2005.

The partnership between leading global brand Ricoh and Bay of Plenty industry experts was driven by a desire to do things differently and really put client needs first.

The strategy worked and more than a decade later the locally-owned company - two original directors at the helm - has grown to be made up of more than 20 staff based across Tauranga, Rotorua and Taupo.

RICOH IDS core values:

Authenticity - achieving the right solution with honesty and transparency

Kaizen - continuous and never ending improvement

Excellence - disciplined to consistently go the extra mile

Dependability - following through on our promises with 100% commitment

Collaboration - open and willing to work together for a better outcome

We’ve helped over 2000 local companies with their Document Solutions.


"You are an absolute pleasure to work with and my staff have made several comments about your excellent customer service and they enjoy your pop in visits to make sure we are getting the best photocopying / scanning service required. You truly understand the needs of our organisation and are continually looking for ways to meet these needs."


"The customer service we receive from Ricoh is why I stay with you.  Your tech does an excellent job in diagnostic, repair and maintenance and will explain what the problem is."

Maryanne Crapp - STAIRMAND LAW

Fantastic customer service skills!  We found your tech polite, helpful, informative and great at problem solving. He also gave us some tips on other things too.

Michelle Karl - SEEIT

There is absolutely no doubt that you are a business in which professionalism is authentically demonstrated. Being able to access local business services has been a real blessing to us here at Chapman College. We could not recommend you and your company more highly. Thank you!

Hazel Warnes (Principal of Chapman College)