The RICOH IDS team have been helping Bay of Plenty businesses with their Document Solutions since 2005
Director - Jim, a Bay local of more than 45 years - started in the copier industry three decades ago. As a technician then a salesman, he discovered the secret to job satisfaction: fixing problems by finding the best business solution for every different client. As a director of RICOH IDS he motivates his team to share that goal and stakes his reputation on achieving it.
Director - Dan holds a core promise at the heart of the business he helped start in 2005: RICOH IDS delivers what it says it will. He takes a hands-on role in making that happen, using his 14 years in the industry to lead the team to always put themselves in their client’s shoes to figure out the right product at the right price - and ultimately save them money.
Rotorua-based Account Manager Kurt has worked with some of his clients since he first joined the industry close to a decade ago. Their valued loyalty is a point of professional pride and satisfaction, as is his ability to look at a business and see opportunities to uncover hidden efficiencies and solve tricky problems. Clients see he is passionate about his service and willing to put in extra work to make sure they’re happy.
Tauranga-based Account Manager Paul began his sales career in competitive London before moving to the Bay of Plenty 15 years ago, bringing with him core values of honesty and a positive approach to every problem. He fits right in at RICOH IDS, where he has built a reputation on ensuring every client gets maximum value.
Tauranga-based Account Manager Stephen - born and bred in the Bay - loves that no two of his clients are the same. No matter what the size or industry type he approaches each client in the same way: with an open mind. This wide lens and diverse clientele gives him the expertise to identify a set of solutions from the RICOH IDS suite that are just right.
Service Manager Howard works into one of our core values ‘Kaizen” – continuous and never ending improvement - to monitor and upskill his talented team of technicians. He ensures RICOH IDS achieves the high standards we set for ourselves to deliver unrivalled service delivery . The professional standard he sets for them is simple: repair the copier promptly and efficiently. And with 29 years in the constantly-evolving industry, he knows the secret to providing exceptional customer service is pretty simple too: fast response time, communication and consistency.
Business Manager Ali joined RICOH IDS at a crucial juncture. The team was growing and the administration needed to be able to grow with it. Every day she uses her accounting background and knack for constant process improvement to ensure the business is a streamlined operation that can react efficiently to whatever clients and the team need.